Shipping Policy

Orders are fulfilled on a tiered timeline based on the cart total and ACH payment status:

• Orders $750 and under: ship the same business day after Link Money confirms bank authorization, provided the order is authorized before our 4:00pm MST daily fulfillment cutoff. Orders authorized after the cutoff are packed the same business day and ship the next business day.
• Orders over $750: placed on hold pending ACH settlement (typically 1–3 business days). Orders ship within two business days after settlement clears.

Orders placed on weekends or U.S. federal holidays are processed on the next business day. Processing timelines are estimates only and are not guaranteed. We reserve the right to delay an order in the event of stock-replenishment, batch-testing, manufacturer lead times, payment verification, or other circumstances beyond our normal workflow. You will be notified by email if a meaningful processing delay applies to your order.

Pre-Order Items. Certain products may be offered for pre-order when temporarily out of stock, and are clearly labeled as such at the time of purchase. Payment for pre-order items is charged in full at the time the order is placed, not when the item ships. Pre-order items ship once inventory is replenished, an estimated turnaround of approximately one week from the order date, which is an estimate only, is not guaranteed, and may be longer depending on manufacturer lead times and batch testing. Where an order contains both in-stock and pre-order items, the in-stock items ship on the standard timeline above and the pre-order items ship separately once available; such an order may arrive in more than one shipment, each with its own tracking number, at no additional shipping charge. This is expected behavior, not a shipping error.

All orders ship in plain, unmarked packaging with no exterior labeling identifying the contents, the brand, or the nature of the materials inside. Outer packaging carries only the shipping carrier's labels and the return address required for delivery. This is a standard practice for research-supply shipments and is not intended to imply any concealment of regulated materials. All Virtus Peptides products are sold strictly as Research Use Only (RUO) compounds for in-vitro laboratory work.

Domestic U.S. orders are shipped via UPS 2-Day Air. A tracking number is generated for every order and emailed to the address provided at checkout once the package is tendered to the carrier.

If you do not receive a tracking email within 72 hours of your order confirmation, check your spam folder, then contact us with your order number.

Domestic U.S. shipping is offered as a single service: UPS 2-Day Air. Shipping is charged as a flat rate at checkout, $14.95, not a live carrier-calculated rate. Free shipping applies automatically above the threshold below.

Virtus Research LLC offers free domestic shipping on qualifying orders, applied automatically at checkout based on the post-discount product subtotal:

• Free UPS 2-Day Air shipping on orders with a post-discount cart subtotal of $200 or more

The $200 threshold is calculated after any applicable pack or coupon discounts are applied to the product subtotal and does not include the shipping charge itself. Free shipping promotions cannot be combined with other shipping discounts and apply only to U.S. domestic addresses. Virtus Research LLC reserves the right to modify or discontinue the free shipping threshold at any time; the threshold in effect at the time the order is placed governs that order.

International shipping availability varies by destination and is subject to change without notice. We do not ship to every country. Where international shipping is available, the customer is solely responsible for:

• Verifying the legality of importing research compounds into the destination country
• All customs duties, import taxes, value-added tax (VAT), brokerage fees, and any other charges levied by the destination country
• Any documentation, licensing, or import permits required by the destination country
• Risk of customs seizure, refusal of entry, return-to-sender, or destruction of the package by customs authorities

Virtus Research LLC will not falsify customs declarations, declare a shipment as a "gift," or under-declare value to circumvent duties. All international shipments are declared accurately as research-use materials. No refund will be issued for packages seized, destroyed, or refused by customs.

Risk of loss and title to all products pass to the customer upon delivery to the carrier. Virtus Research LLC's responsibility for an order ends when the package is tendered to the shipping carrier and a tracking number is generated. We are not responsible for any of the following events that occur after the package leaves our facility:

• Carrier delays, including weather delays, mechanical issues, or carrier capacity issues
• Misdelivery, including delivery to an incorrect address provided by the customer
• Lost packages where the carrier's tracking shows the package as delivered
• Stolen packages following carrier-confirmed delivery
• Damaged packages or contents resulting from carrier handling
• Customs delays, customs seizure, or destruction by customs in the destination country

If a package is confirmed lost, damaged, or destroyed in transit by the carrier, the customer is responsible for filing a claim directly with the carrier. Virtus Research LLC will not intervene in carrier disputes on the customer's behalf, will not file claims on the customer's behalf, and will not issue compensation, refunds, or replacements for any shipping-related issue. This is an unconditional policy without exception, as set forth in our Refund Policy.

Before completing a purchase, you are solely responsible for verifying that the shipping address entered at checkout is correct, complete, and current. Virtus Research LLC ships to the address provided at checkout exactly as entered. We will not modify, redirect, or reship orders shipped to addresses provided in error by the customer. Address-related shipping issues are excluded from any compensation, refund, or replacement consideration.

Virtus Peptides compounds are supplied as lyophilized (freeze-dried) powder in sealed vials. Lyophilized peptides are stable at ambient transit temperatures for the duration of standard domestic shipping (typically 1–5 business days). Upon receipt, all compounds should be transferred to refrigerated or frozen storage as recommended on the product label and Certificate of Analysis (typically −20°C, protected from light, for long-term storage).

Virtus Research LLC does not offer expedited or temperature-controlled shipping options at this time. Customers in extreme-climate regions or those requesting non-standard fulfillment should contact us prior to ordering to confirm fulfillment plans.

This Shipping Policy may be updated at any time. The "Last Updated" date in the header reflects the most recent revision. Continued use of the Virtus Peptides website following any update constitutes acceptance of the revised policy.

For shipping-related inquiries, contact Virtus Research LLC at: Support@VirtusPeptides.com